We believe that there has to be a balance between the value an employee brings to an organisation, and the value an employer provides its workforce. Tip too far one way and people feel undervalued, disengaged and into “quiet quitting” territory. Too far the other way and the organisation may struggle to be profitable, efficient […]
What is Mutual Lifetime Value? Read More »
Customer experience is a huge global industry worth $14bn . You’ll have heard the rallying cries of many business: “Customer is king!” “We put our customers first” “We’re customer-centric” Obviously customers are important. No customers results in no business. But no employee equals no business either. And neglected and disengaged employees are actually harming your
How can you apply customer experience to your employee experience? Read More »
