Why hospitality people make better humans at work There’s a particular kind of person you meet in hospitality. Not the customers. The staff. The people who can read a room in seconds. Who know when someone wants conversation and when they want space. Who can stay calm when a customer is unreasonable, adapt to wildly […]
Freeformers Unplugged | Season 3, Episode 13 Read More »
HR doesn’t need more reports. It needs better proof. For years, HR and L&D have been told to become more data-driven. So we built dashboards. We tracked engagement. We quoted industry benchmarks. We borrowed numbers from global reports and dropped them into board papers, hoping they would prove what we already believe: that when you
Freeformers Unplugged | Season 3, Episode 12 Read More »
Human-centred design starts with better questions. But it only works if people trust what happens next Human-centred design is often talked about as if the magic happens in the interview. Ask better questions. Listen properly. Follow the thread. Get beneath the obvious answer. All true. But the real test comes afterwards. Because once you have
Freeformers Unplugged | Season 3, Episode 11 Read More »
