What a doughnut, a war zone, and modern leadership can teach us about trust Most leadership advice focuses on what to do when everything is working. How to motivate people.How to communicate vision.How to build culture.How to inspire performance. But leadership isn’t really tested when things are going well. It’s tested when pressure arrives. When […]
Freeformers Unplugged ft. Maria James Read More »
Right now, AI in HR and L&D is being sold as a productivity revolution. Write the email faster.Summarise the meeting faster.Create the training video faster.Generate the policy faster. And while those things might save time, they don’t fundamentally change anything. The workflow stays the same.The thinking stays the same.The experience stays the same. We’re optimising
AI in HR: Stop Automating. Start Transforming. Read More »
Why hospitality people make better humans at work There’s a particular kind of person you meet in hospitality. Not the customers. The staff. The people who can read a room in seconds. Who know when someone wants conversation and when they want space. Who can stay calm when a customer is unreasonable, adapt to wildly
Why Hospitality People Make Better Humans at Work Read More »
HR doesn’t need more reports. It needs better proof. For years, HR and L&D have been told to become more data-driven. So we built dashboards. We tracked engagement. We quoted industry benchmarks. We borrowed numbers from global reports and dropped them into board papers, hoping they would prove what we already believe: that when you
Why HR needs new metrics, not more industry reports Read More »
Human-centred design starts with better questions. But it only works if people trust what happens next Human-centred design is often talked about as if the magic happens in the interview. Ask better questions. Listen properly. Follow the thread. Get beneath the obvious answer. All true. But the real test comes afterwards. Because once you have
Human-centred design starts with better questions (Part 2) Read More »
