Toby Kheng

Every platform comes with a dashboard. Your HR system has one. Your LMS has one. Your engagement platform has one. Your CRM has one. Your wellbeing platform probably has three. And yet, despite all this visibility, many organisations are still asking the same questions. Why aren’t people engaging? Why isn’t performance improving? Why isn’t anything […]

Most AI conversations start in the wrong place. People obsess over prompts. What’s the perfect prompt? What’s the framework? What’s the magic formula? But we’re focusing on the wrong problem. The organisations and individuals getting the most value from AI aren’t necessarily writing better prompts. They’re providing better context. And that’s a fundamentally different challenge.

What a doughnut, a war zone, and modern leadership can teach us about trust Most leadership advice focuses on what to do when everything is working. How to motivate people.How to communicate vision.How to build culture.How to inspire performance. But leadership isn’t really tested when things are going well. It’s tested when pressure arrives. When

Right now, AI in HR and L&D is being sold as a productivity revolution. Write the email faster.Summarise the meeting faster.Create the training video faster.Generate the policy faster. And while those things might save time, they don’t fundamentally change anything. The workflow stays the same.The thinking stays the same.The experience stays the same. We’re optimising

Why hospitality people make better humans at work There’s a particular kind of person you meet in hospitality. Not the customers. The staff. The people who can read a room in seconds. Who know when someone wants conversation and when they want space. Who can stay calm when a customer is unreasonable, adapt to wildly

HR doesn’t need more reports. It needs better proof. For years, HR and L&D have been told to become more data-driven. So we built dashboards. We tracked engagement. We quoted industry benchmarks. We borrowed numbers from global reports and dropped them into board papers, hoping they would prove what we already believe: that when you

Human-centred design starts with better questions. But it only works if people trust what happens next Human-centred design is often talked about as if the magic happens in the interview. Ask better questions. Listen properly. Follow the thread. Get beneath the obvious answer. All true. But the real test comes afterwards. Because once you have

HR is not the problem. But the old HR paradigm might be. Every few months, an article appears declaring that HR has become bloated, bureaucratic, overreaching or bad for business. The latest version asks whether HR’s expansion has strangled British business. It draws a line between the growth of the people profession and the UK’s

Does L&D need to leave HR? There is a familiar conversation doing the rounds. L&D would have more impact if it left HR. It is a tempting argument. Especially for learning teams who feel underused, misunderstood, underfunded or trapped inside a function with a reputation problem. HR is often seen as reactive. Process-heavy. Compliance-led. Too