Ever wondered what stand-up comedians, Esports influencers, and professional wrestlers have in common with workplace leadership? Probably not. But stay with me. A while back, I found myself in a wrestling ring, attempting to become a professional wrestler. Spoiler alert: it didn’t work out. But what I learned in that process—and in my experiences with […]
Your leaders are boring. Here’s how to fix them. Read More »
We’re on a mission to revolutionise how businesses are measuring (and then design) their Employee Experience. You may have seen our last case study, exploring the value of Arsenal FC’s Employee Experience. This time, in lieu of any international holidays, we decided to look at three very well known airline companies to see what we
Air travel: how to measure the Employee Experience of three well known airlines Read More »
Is Arsenal’s Employee Experience Premier League quality? There are a couple of big football tournaments happening right now, and whilst football may not be your thing, employee experience probably is. We tried to apply our methodology to Taylor Swift’s Eras tour… but without talking to her directly, it was impossible. And we just simply can’t
Measuring Arsenal’s Employee Experience Read More »
What is employee engagement? Employee engagement is defined as employee’s involvement, enthusiasm and emotional investment in their work. Productivity is directly related to engagement. According to Gallup, businesses with engaged employees enjoy: Employee engagement vs employee satisfaction Employee satisfaction describes how content employees are with their work. Satisfied employees are happy to do what is
What is employee engagement? Read More »
HR is at a crossroads. We’ve survived a global pandemic, the Great Resignation, and now we’re staring down the AI revolution. And yet, for all this talk of change, HR is still operating within the same tired systems—just with shinier tech and more engagement surveys. Here’s the problem: We’re optimising a system that was never
HR is broken: here’s how we fix it (or leave it behind) Read More »
People learn from people. We know the value of a social learning culture, but time and time again L&D teams are asking themselves “how can we create a social learning culture inside our organisation?” Answer: you can’t. And here’s why. You can’t create a social learning culture inside your organisation, because it’s not about you.
How do I create a social learning culture inside my organisation? Read More »
L&D teams are often tasked with driving long lasting change, but are they really up for the job? We think not, and here’s why. If you look at mine and Toby’s LinkedIn pages, you see a long history with Learning and Development. Between us we’ve got nearly 25 years of experience in this area. We
Can L&D drive long lasting change? Read More »
We believe that there has to be a balance between the value an employee brings to an organisation, and the value an employer provides its workforce. Tip too far one way and people feel undervalued, disengaged and into “quiet quitting” territory. Too far the other way and the organisation may struggle to be profitable, efficient
What is Mutual Lifetime Value? Read More »
Did you have a Christmas party at work this year? Seems likely. T’is the season to be jolly and all that. How many other parties have you had at work this year? What other ways have you shown employees that you value them this year? Having an annual time of the year to acknowledge that
Employee Experience isn’t just for Christmas Read More »
Customer experience is a huge global industry worth $14bn . You’ll have heard the rallying cries of many business: “Customer is king!” “We put our customers first” “We’re customer-centric” Obviously customers are important. No customers results in no business. But no employee equals no business either. And neglected and disengaged employees are actually harming your
How can you apply customer experience to your employee experience? Read More »
