Toby Kheng

Human-centred design starts with better questions (Part 1)

Human-centred design starts with better questions Most organisations say they care about their people. Fewer can prove they understand them. That is the gap human-centred design is built to close. Not with another platform. Not with another annual survey. Not with another leadership assumption dressed up as strategy. With better questions. Because if you are […]

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HR in the press: criticism, commerciality, and changing the paradigm

HR is not the problem. But the old HR paradigm might be. Every few months, an article appears declaring that HR has become bloated, bureaucratic, overreaching or bad for business. The latest version asks whether HR’s expansion has strangled British business. It draws a line between the growth of the people profession and the UK’s

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Employee listening platforms aren’t listening

Employee listening platforms aren’t listening Employee listening has become one of those phrases that sounds hard to argue with. Of course organisations should listen to employees.Of course people should have a voice.Of course leaders should understand what is happening inside the business before making decisions about culture, performance or change. The problem is not the

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Most employer brands are rubbish

Most employer brands are a comforting lie Most employer brands sound the same. You know the lines. “Shape the future.”“Bring your whole self to work.”“Unlock your potential.”“Join us on a mission.”“Enjoy unbelievable perks.” They are polished. Positive. Search-friendly. Often beautifully designed. And, too often, completely forgettable. The problem is not that employer branding exists. It

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